Keep a record of account, connection, and billing issues by submitting a support ticket.
Note the conditions when the issue occurred before contacting support.
Please use the user panel ticket system for now. Email and Telegram contacts have not been published, and this page does not list unverified contact details.
Use it for subscription status, payment checks, connection issues, or refund requests. Sign in, open the ticket area, describe the issue, and add any follow-up details to the same ticket.
Open the Ticket AreaReply times depend on the complexity of the issue and the support queue. No fixed response time has been published. Check your ticket for updates.
No customer support email address is currently listed. Send account, order, and refund details through a ticket so they can be linked to your account and followed up on.
Email support is not available through this page, and no email response time is specified.
No Telegram support account or group is currently listed. For quick questions or general help, please start with a support ticket.
Telegram support is not available through this page, and no instant reply is promised. Do not send account details to unverified accounts.
Specific details are more helpful for troubleshooting than simply saying “it doesn't work.” Share only information relevant to your issue.
Include your platform, the error shown by the client, the route you selected, and whether the issue occurs when signing in, importing a subscription, or connecting. Note whether it still happens after switching routes or local networks.
Read the Getting Started Guide →Include the order number and payment method shown in the panel, along with the order status. If your data usage differs from what you expected, name your plan and describe what the panel shows. Hide unrelated payment details before sharing screenshots.
See Plan Details →VPNBody offers a 7-day no-questions-asked refund. To request one, include the relevant order and refund request in a support ticket. See the Terms of Service for details. For account login issues, describe the page message and the steps you have tried.
Read the Terms of Service →Go to the ticket area in the user panel and open the relevant ticket. If you need to share screenshots, error messages, or test results, add them to the original ticket to keep the conversation and troubleshooting history together.
First, check the original ticket for a reply or a request for more information. If anything changes, add an update to that ticket. No fixed response time has been published; check the ticket for progress.
First, check that your username and password are correct, and note any error message on the page. VPNBody does not require an email address to create an account; use a username and password. Keep your account details secure. Check the Getting Started Guide for help with the steps, then submit a support ticket once you can sign in if you still need assistance.